Home Depot

Three very different retailers earned the top score in a survey of customer experience.   Ace Hardware, BJ's Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.   

Home Depot disclosed an ongoing Environmental Protection Agency investigation into its lead safety practices related to its installation services business.   In an SEC filing published on Thursday, Home Depot disclosed an investigation by the EPA's criminal investigation division into its compliance with lead-safe work practices. Home Depot is currently cooperating with the EPA, having previously responded to civil document requests from several EPA regions.  

An online giant and the world’s biggest retailer claim the top two positions in a study that ranks retail companies by their brand value.   Amazon ranked as the world’s most valuable retail brand in the annual study by valuation and strategy consultancy Brand Finance. The company’s brand value, $106.4 billion, is nearly double that of Walmart ($62.2 billion), which ranked as the second most valuable retail brand. (An explanation of the ranking is provided at the end of article.)    

With its busy spring selling season about to commence, The Home Depot wants to make its hiring process as easy as possible.   By creating a shorter digital application and mobile-optimized “Careers” site, the home improvement chain has shortened its online application process to 15 minutes, a move that speeds up the task by as much as 80%, the company said.   

Strengthened by strong holiday performance, a steadily recovering housing market and an increasingly omnichannel approach, Lowe¹s reported fourth quarter net sales of $15.8 billion, up 19.2% from $13.2 billion in the same quarter a year ago.   Net earnings for the quarter swelled to $663 million, up from $11 million in the fourth quarter of 2015.   Comparable sales increased 5.1% in the quarter.  

A regional department store, a warehouse giant, a discount supermarket and an online powerhouse rank among the nation’s favorite retailers.    That's according to the American Consumer Satisfaction Index, which rates consumers’ satisfaction across six retail industries. The report found that satisfaction with the overall retail trade rise 4.7% in 2016 to a score of 78.3 (on a 100-point scale) an all-time high for the sector.  

Apple’s Spaceship to Land

Apple will open its highly anticipated new campus in April. Dubbed Apple Park, the site is located on a 175-acre site in Cupertino, Calif.

The heart of the campus is a futuristic, ring-shaped, 2.8 million-sq.-ft. headquarters building that’s clad entirely in panels of curved glass. Designed in collaboration with Foster + Partners, Apple Park is powered by 100% renewable energy. With 17 megawatts of rooftop solar, the campus will run one of the largest on-site solar energy installations in the world.

The Home Depot is closing in on the $100 billion mark in annual sales. 

The Atlanta-based retailer posted a 6.4% increase in same-store sales in the United States, and 5.8% overall, for the quarter ended Jan. 29. 

CEO Craig Menear credited merchandising mix and digital prowess for the chain’s better-than-expected fourth quarter performance, which saw sales increase to $22.2 billion in the fourth quarter, up 5.8% from 21.0 billion in the same quarter last year.

Exceptional customer service is key to driving long-term customer loyalty — and once again, B&H Photo Video, The Home Depot and Zappos are blazing the path.     For the second year in a row, these three heavy hitters topped the 20th Annual Mystery Shopping Study. The report from Astound Commerce recognized retailers who excel in customer service through an assessment of “must-have” website features and behavior based on engagement with available touchpoints.  

A cloud computing/e-commerce giant heads up Fast Company’s annual ranking of the 10 most innovative companies in retail. Amazon not only topped the retail sector category, it also came in number one in the overall World’s 50 Most Innovative Companies listing. (Rounding out the top five: Google, Uber, Apple and Snap.)