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The retailer with the best customer experience is…
Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience. Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience. Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating. -
Supermarket retailer launches remodeling push
Food Lion continues to roll out its updated store design to new markets. The chain announced a $178 million investment in its stores in the greater Greensboro, N.C., market, which includes remodeling 93 stores. The remodels, part of Food Lion’s "Easy, Fresh and Affordable...You Can Count on Food Lion Every Day!" initiative, include a new design that is easier to navigate and shop so customers can get in and out of the store quickly, new registers and enhanced service.

