eBay, Inc.

The retail world is seeing significant shifts in consumer expectations and behaviors. Today’s online shoppers have higher expectations than ever before.

San Jose, Calif. -- Retailers are cautiously optimistic about the 2013 holiday season, with 60% forecasting revenue growth in excess of 10%, in line with industry forecasts, according to a survey by Baynote, a provider of personalized customer experience solutions.

In the 18 months since I joined the National Retail Federation, I’ve been struck repeatedly by how rapidly our industry continues to evolve. As we all know, retail has always changed and adapted — and in just the past 20 years we’ve advanced from then-radical game changer Amazon.com to more recent models like Hointer, which boasts what amounts to online shopping in a store. 

With 4,000 U.S. stores serving as product depots, same day delivery holds great potential for a retailer with an unrivaled retail footprint, assuming a strategy can be developed to profitably unlock the opportunity.

Walmart has experimented with same day delivery on the west coast where order are fulfilled from stores and a broader rollout of the service would seem inevitable at some point in the future given online shoppers desire for immediate gratification.

Same day delivery firm Shutl will begin offering its service next month in New York, San Francisco and Chicago.

Thanks to $6 million in funding from partners such as UPS, e.ventures and Notion Capital, plans call for the firm to expand the delivery offering to 17 additional metropolitan areas later this year with the goal of enabling conventional brick and mortar retailers to realize their multichannel potential.

(November 1, 2010) Being all things to all people is a sure-fire recipe for failure in today’s segmented retail environment. And no one seems to understand this better than the expanding class of grocery chains focused on natural and organic products.