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Study: Customer satisfaction up in specialty stores
Ann Arbor, Mich. - Customer satisfaction improved for a third consecutive year for retail. According to a report released by the American Customer Satisfaction Index (ACSI), the retail sector overall gained 1.7% to an ACSI benchmark of 77.9, boosted by higher customer satisfaction with specialty retail stores, supermarkets, drug stores, and gasoline service stations.
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Costco in U.K. teams up with Hertz in van share
The Hertz Corp. and Costco in the U.K. have teamed up to bring short-term Hertz 24/7 van rental to Costco's members.
The self-drive service operates at all 25 Costco warehouses in the U.K. Costco's members can hire a van from the warehouse car parks to drive their purchased items home immediately.