Costco Wholesale Corp.

A good number of retailers were impacted when Amazon Web Services — the company’s most profitable division — experienced a four-hour outage on Tuesday.      The outage caused major headaches for millions of AWS customers, according to web monitoring and optimization firm Apica, which monitored the top 100 Internet retailer sites during the outage.       

A regional department store, a warehouse giant, a discount supermarket and an online powerhouse rank among the nation’s favorite retailers.    That's according to the American Consumer Satisfaction Index, which rates consumers’ satisfaction across six retail industries. The report found that satisfaction with the overall retail trade rise 4.7% in 2016 to a score of 78.3 (on a 100-point scale) an all-time high for the sector.  

Google Home is giving Amazon’s Echo a run for its (shopping) money.   On Thursday, Google announced that shoppers can use Google Home to order everyday basics from Google Express retailers, including Costco, Whole Foods Market, Walgreens, PetSmart, Bed Bath & Beyond and others, reported GeekWire.   

Acquisition-minded Inventrust Properties has announced the purchase of two adjoining centers in Pembroke Pines, Florida, for a total of $163 million. Following completion of an expansion project later this year, the two will total 389,000 sq. ft.   The dominant Westfork Plaza is anchored by Costco and Regal Cinemas and includes Ross Dress for Less, T.J. Maxx, and Petco. The adjoining Paraiso Parc is a Publix- anchored center with restaurants including Firehouse Subs and necessity-based retail.  

Soaring customer expectations are creating an increasingly challenging environment for brands seeking engagement.   That’s according to the 22nd annual Brand Keys Customer Loyalty Engagement Index, which recognizes the brands that receive the highest loyalty and engagement assessments and surpass competitors for "delighting" customers.  

Houston-based developer Levcor Inc. has asked a North Carolina town to rezone an 11-acre parcel to accommodate a shopping center of up to 100,000 sq. ft.   The site resides just south of CBL’s Hanes Mall and a power strip consisting of Home Depot, Lowe’s, Costco, and Sam’s Club in Winston-Salem. Levcor is asking that the property, assembled from multiple lots, be rezoned from residential, single family use to general business special use.  

Amazon and Saks came out on top in the 12th annual ForeSee Experience Index (FXI), which identified the top brands for retail customer experience this holiday season across three channels: online, store and mobile.   

Costco Wholesale’s new co-branded Visa payment card is definitely resonating with shoppers.   Since launching its co-branded Citi Visa Anywhere credit card in June, the club retailer reports that 1 million members signed up for the payment card.    “Most of them have it in hand,” Costco’s CFO Richard Galanti said during the company’s earnings call on Dec. 7. “In terms of conversion, usage and new sign up for the card, all [is] good so far.”