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E-commerce survey: Amazon tops in holiday service; Gap lags
Ann Arbor, Mich. -- Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.
According to ForeSee’s annual Holiday E-Retail Satisfaction Index,
Amazon climbed two points to score 88 on the study’s 100-point scale, registering the highest score from any retailer in 14 consecutive studies.
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Barneys launches Micros-Retail mobile POS
Westboro, Mass. — Micros-Retail, a division of Micros Systems, announced that Barneys has launched the Micros-Retail miStore mobile point-of-sale solution in Barneys’ flagship New York store, starting this holiday season. The retailer is a long-time customer of Micros-Retail for point of sale, loss prevention and order management solutions.