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Sam’s Club tops across all industries in customer loyalty rankings
Waban, Mass. -- Sam's Club, Aldi, Publix Super Markets, Amazon.com, and H.E.B. are the retailers with the most loyal customers according to a new study by Temkin Group. The report, the 2012 Temkin Loyalty Ratings, rates the loyalty that consumers have to 206 large companies across 18 industries.
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Publix tops in customer service
WABAN, Mass. — Publix earned top marks for customer service in a new survey by Temkin Group. The firm rated the customer experience of 206 large companies across 18 industries.
In the grocery industry, Publix earned the top spot and is the second overall company across all 206 companies in the study. Aldi, H.E.B., and Winn-Dixie also scored very well. These four grocery chains received "excellent" customer experience ratings, a level that was only earned by eight companies across all 18 industries, Temkin Group reported.