Bouclair is revamping its omnichannel POS capabilities.
Bouclair is enhancing the in-store experience for both customers and employees with a new POS platform.
The Montreal-based home furnishings and décor retailer is integrating the PredictSpring Modern POS solution into all of its 54 stores across Canada. Designed specifically for the home furnishings industry, the new solution is deployable both as a fixed POS with cash drawer and printer, as well as a mobile POS device running on an iPhone or iPad.
Bouclair also leverages the PredictSpring POS platform for clienteling; as well as to support omnichannel activities at the store, such as endless aisle, buy online return in-store (BORIS), buy online pickup in-store (BOPIS), and buy online fulfill in-store (BOFIS).
In addition, the retailer can support real-time inventory visibility across all channels, inventory receiving, cycle counting, store transfers, and inventory adjustments with its new POS system. Bouclair can also conduct store operations in both English and French using PredictSpring technology, in order to meet Canadian regulatory requirements.
“For over 50 years, Bouclair has been committed to offering our customers not only stylish and affordable home furnishings, but also a personalized and enjoyable shopping experience,” said Peter Goldberg, president & CEO of Bouclair. “As part of that, we knew it was important to innovate and modernize our POS platform in order to connect the instore and online experiences for both our store associates and customers. PredictSpring was able to develop and bring to market a powerful POS solution in a matter of months, and we’re excited that it has been successfully integrated into all of our locations in Canada.”
“We’re excited to be working with a brand that values the customer experience so deeply,” said Nitin Mangtani, founder and CEO of PredictSpring. “As shoppers of home furnishings really value the in-store experience, it was important to develop a modern POS solution that provided benefits to Bouclair customers in store but kept them engaged with the brand when shopping online. We’re excited to be able to play a role in the growth and evolution of such a respected brand.”
Lovesac transforms customer experience at POS
Modular furniture retailer The Lovesac Company is also enhancing its omnichannel shopping environment with the PredictSpring POS platform. Lovesac is deploying the solution so it can offer both fixed and mobile POS terminals, as well as support omnichannel commerce and real-time inventory visibility, at stores.
The retailer can also offer multiple payment options using QR codes to transact via digital wallets, third-party payment platforms such as WeChat Pay and Alipay, and buy now, pay later options such as Klarna and Affirm.
Other capabilities Lovesac is gaining by implementing PredictSpring POS technology include clienteling services such as loyalty integration, curated product collections, and one-to-one customer communication; extended financing plans with credit checks and payment authorization; access to all available serial numbers so inventory can more easily be selected and reserved; and the seamless creation of special orders and new SKUs entry.