C-store chain boosts scheduling accuracy

Dan Berthiaume
Senior Editor, Technology
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UDF employee apron

United Dairy Farmers Inc. (UDF) is gaining insight into store and labor operations.

The Cincinnati-based convenience retailer is deploying the Reflexis Workforce Scheduler solution to simplify associate scheduling and forecasting. By combining Workforce Scheduler with Reflexis employee self-service and advanced analytics and reporting software, UDF seeks to empower store associates and managers to take more control of scheduling activities. 

The retailer also intends to gain more insight into store and labor operations while optimizing labor spend. Specifically, UDF looks to more efficiently forecast workload demand, rapidly generate accurate schedules, and create accurate and precise labor budgets. 

UDF will also utilize Reflexis advanced analytics and reporting software to discover trends in store execution, store auditing and labor operations data, with the goal of improving store operations.

“We are excited to add Reflexis workforce management solutions and move away from manually creating employee schedules,” said Dan Burke, VP of retail operations for UDF. “Based on feedback from our associate engagement survey and through talking with our managers and associates, automating the scheduling process in our stores is a key priority. Workforce Scheduler will help us increase productivity, increase associate engagement, lower associate turnover and, in turn, continue to enhance the guest experience across our stores and other lines of business.”

UDF operates almost 200 convenience stores employing over 3,000 associates.