Customer Retention / Loyalty

Walmart + Week is coming back at the end of April, with a few other companies getting in on the discounts and help from a "Saturday Night Live" veteran.

A quick-service restaurant chain noted for its burritos has a major upcoming holiday on its calendar, and customers have a gamified chance to benefit.

Participants in the PetSmart loyalty program can receive special perks and deals through March 31.

Retailers have been counteracting the winter chill with solution rollouts that help keep their customer relationships warm and fuzzy.

Lowe's Companies Inc. is redesigning its loyalty offering for home improvement professionals with the needs of smaller businesses in mind.

The results of the 28th annual Brand Keys Customer Loyalty Engagement Index (CLEI) reveal which retailers in various categories have the greatest support from consumers.

More than eight-in-10 U.S. retail executives agree that one specific issue will pose a challenge in the coming year.

One particular aspect of self-checkout might convince consumers who don’t use the technology to give it a try.