Winter Holidays

Ann Arbor, Mich. – Almost nine-in-10 (88%) of consumers consider speed of delivery to be more important during the holiday season than at any other time of the year. According to the Holiday Fulfillment Report from CFI Group and EBay Enterprise that surveyed more than 500 consumers, 96% of respondents said guaranteed delivery dates are important when choosing which online retailer to purchase from.

San Francisco -- Splunk Inc. announced that British retailer John Lewis is using Splunk Enterprise to deliver operational and customer insight across the retailer’s website.

Originally selected to search and alert on John Lewis’ IT infrastructure, Splunk Enterprise is now also used for digital intelligence through real-time analysis of data from e-commerce platforms to better understand purchasing trends, improve customer experience and drive higher conversion rates.

By David Rekuc, Marketing Director, Ripen E-commerce

It's three days before the Christmas party and you still don't have that Secret Santa gift for your cousin. You head to the perfume store, hoping for the right present to make up for a year of no calls and absent-minded Facebook likes. You find a gift and check the price online only to see it is 15 bucks cheaper. Do you make the online purchase and risk it getting delivered in time? Or walk out with a more expensive, but safer deal? This is the mindset of your typical holiday shopper.

New York - Imports to the U.S. were steady in May 2014 from the previous month, though there was a measurable year-over-year increase. Data from supply chain research firm Panjiva shows that May 2014 showed levels of imports 4% above imports in May 2013.

ECRM compared retail circular advertising in June 2013 versus June 2014 and noted trends occurring across top retail chains. Both Walmart and Toys “R” Us experienced some extreme shifts versus last year. Toys “R” Us did not run any circulars during the month of June, down from two last year. Instead, it ran only web and email promotions. The inverse occurred in January, when it ran no print ads in 2013 and only a single short circular in 2014.

New York -- Uncertainty at the West Coast ports has caused a rush of activity, according to a monthly tracking service.

Import volume at major U.S. container ports is expected to total 1.5 million containers this month, says the Global Port Tracker from the National Retail Federation and Hackett Associates. That’s the highest monthly volume in at least five years and follows a trend of unusually high import levels that began this spring as labor strife pushed retailers to import merchandise ahead of any potential problems.

The Container Store saw same-store sales in the first quarter slip 0.8%, putting an end to a 16-quarter streak.

“We thought our sluggish sales were all because of weather and calendar shifts that began last November and continued into the spring, but now we’ve come to realize it’s more than weather and calendar. Consistent with so many of our fellow retailers, we are experiencing a retail ‘funk,’” said chairman and CEO Kip Tindell.

Arlington, Va. – With the deadline to resolve the union contract negotiations at West Coast closing in, the Retail Industry Leaders Association (RILA) on Friday said that undertaking essential measures to avoid work stoppage and preserve reliable channels for retail supply chains should be the top priority.

RILA issued the following statement, which it attributed to Kelly Kolb, VP government affairs: