Chatbots influence – but don’t control – consumer purchasesArtificial intelligence chatbots are growing in usage and importance as shopping tools but are not the only deciding factor in purchases. A deeper dive into Accenture’s holiday survey – inflation, AI loomAccenture data shows that the holiday shopping season is shaping up to be centered around consumers using artificial intelligence and feeling financial pressure. Here’s why shoppers don’t like online search – and would consider AI Consumers are growing frustrated with the online search experience on e-commerce sites and may turn to next-gen artificial intelligence assistants. Amazon provides new AI capabilities to advertisers Amazon brand partners have an array of new artificial intelligence-based solutions and features designed to help them better reach modern customers. Here’s what consumers want from AI shopping agents Agentic AI is growing in acceptance as a shopping tool, but consumers have definite preferences in how it is used and what services it offers. DoorDash launches text orders, drones, return pick-ups, AI tools DoorDash is releasing a variety of new technologies designed to make placing and delivering online orders easier for all parties involved. Kroger bases AI strategy on customer data, helping shoppers & associates The Kroger Co. sees artificial intelligence as a data-driven tool to streamline shopping while making associates more efficient. JD Sports aligns product catalog with agentic commerce JD Sports is optimizing its enterprise to respond effectively to queries from artificial intelligence-based shopping agents. Google upgrades Universal Commerce Protocol; adds retail AI tools Google is expanding the functionality of its open-source agentic commerce standard and giving retailers new artificial intelligence capabilities. Holiday shopping season has begun – here’s how to keep pace The leaves are still green but promotions for the winter holidays are already in full swing. Tapestry enables direct Google AI purchase of Coach, Kate Spade items The parent company of Coach and Kate Spade New York is expanding the integration of artificial intelligence into its enterprise. Estee Lauder tracks AI recommendations A global cosmetics conglomerate is analyzing how its brands are discussed on leading artificial intelligence platforms to improve promotional efforts. 1 2 3 Next Last
