Research Topic

NEW YORK — Kohl's is the recipient of the People’s Pick award in The Harris Poll Customer Relationship Series, conducted by Harris Interactive. The award cognizes the strength of consumers' bonds with mid-tier department stores and reflects the customers' connections and future intentions.

Ann Arbor, Mich. -- A mobile commerce study released Thursday by customer experience analytics firm ForeSee found that Apple and Amazon rank far above all other retailers when it comes to mobile customer satisfaction.

When measuring how satisfied customers are with mobile shopping experiences of 16 of the largest e-retailers in the United States, Apple and Amazon, which scored 85 and 84, respectively, on the study’s 100-point scale, topped the list by a wide margin.

Commerce, Calif. -- 99 Cents Only Stores reported Wednesday that total third-quarter revenue rose to $403.9 million, from $365.4 million.

Sales at its namesake stores grew to $393.3 million from $354.1 million a year ago, just missing Wall Street’s expected $393.6 million in revenue.

For the quarter, same-store sales rose 8.5% on higher traffic and per-visit tickets.

Washington, D.C. -- A report released Thursday by the National Retail Federation and Hackett Associates said import cargo volume at the nation’s major retail container ports should be nearly flat during January compared with the same month last year, but significant year-over-year increases are expected this spring.

Washington, D.C. -- The National Retail Federation reported Thursday that holiday sales edged NRF forecasts, rising 4.1% to $471.5 billion for the period.

NRF predicted 3.8% growth. Results exclude automobiles, gas stations and restaurants.

WAYNE, N.J. — Toys"R"Us has announced that its eighth annual fundraising campaign to benefit the Marine Toys for Tots Foundation was its most successful to date, raising $4 million and collecting more than 400,000 toys to help make the holidays brighter for kids in need across the United States.

New York City -- Kohl's is the recipient of the People’s Pick award in The Harris Poll Customer Relationship Series, conducted by Harris Interactive. The award cognizes the strength of consumers' bonds with mid-tier department stores and reflects the customers' connections and future intentions.

Atlanta -- Dollar volume growth on cards overall was a healthy 6.9%  in December, according to First Data Corporation’s First Data SpendTrend analysis for the full month of December 2011 compared to December 2010. SpendTrend tracks same-store consumer spending by credit, signature debit, PIN debit, EBT cards and checks at U.S. merchant locations.

However, strong auto sales, driven by low interest rates, likely diverted consumer spending to car sales from other retail areas, the report said. Auto sales are not captured in SpendTrend figures.