Research Topic

Ann Arbor, Mich. -- While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

New York City -- A survey released Tuesday by the International Council of Shopping Centers and Goldman Sachs found that chain-store sales for the week ended Dec. 25 rose 4.8% from the year-earlier period, the best performance since April 24.

According to the survey, on a week-over-week basis, sales gained 1%.

Purchase, N.Y. -- A report released Tuesday by MasterCard Advisors said that increased spending in most categories produced a strong holiday season for retailers, with e-commerce and apparel faring the best. Retail sales from Nov. 5 through Dec. 24 rose 5.5% to $584.3 billion over the same period last year, according to MasterCard Advisors' SpendingPulse. The figures, which exclude auto sales, are ahead of industrywide projections for a 3.3% to 4% rise for the holiday selling season.

New York City -- Sunday’s east coast snowstorm disrupted sales throughout the entire area and disrupted one of the busiest shopping days of the year.

Sections of New York and New Jersey got as much as two feet of snow over the past few days, keeping many shoppers at home. Spending may shift into January, Marshal Cohen, chief industry analyst at Port Washington, N.Y.-based NPD Group, told Bloomberg on Monday.

“Look for sales to be repeated by retailers. They’re going to be more aggressive,” Cohen said.

New York City -- A report released Monday by Advisor One said that while it’s still too early to know the final outcome of the Christmas shopping season, it’s already clear that it’s been a record season for online retail.

The age old question of what to get the person who has everything has finally been answered, and a Walmart gift card appears to be the ultimate solution for the perplexed gift-giver. That’s according to the gift card exchange website www.giftcardrescue.com and survey involving 6,000 people who created gift card wish lists on its site since the beginning of the year.

As holiday promotions heated up in November and shoppers hit the Internet, there was a 44% surge in traffic to Walmart.com when compared with October, according to the online measurement firm comScore. The growth propelled Walmart to the 20th spot on comScore’ November ranking of the top 50 U.S. Web properties. The nearly 52 million unique visitors Walmart.com attracted in November 2010 was 5% more than in November 2009, according to comScore’s data.

An accurate view of whether Walmart is capturing a fair share of this holiday season’s anticipated sales growth is hard to come by given the lack of monthly results from the company, but a somewhat clearer picture emerges online based on traffic and sales estimates from third parties.