Research Topic

As sustainability becomes increasingly important to the public, the overwhelming majority of consumers believe that brands aren’t being truthful with their environmental claims.

After a positive turnout on Black Friday, shopper traffic in stores remained elevated throuhgout the holiday weekend.

A large majority of Americans are satisfied with Amazon’s return process overall, which comes with beneficial ripple effects for the e-commerce giant.

A record number of people shopped over the five-day holiday weekend as Black Friday continued its streak as the most popular shopping day of the entire weekend.

Once again, online shoppers spent more money on Cyber Monday than on any single day – ever.

Most retailers are pursuing a unified commerce strategy, but many are not that far along.

Artificial intelligence (AI) tools don't figure into consumers' holiday shopping plans. But inflation does.

Despite the popularity on online shopping, the in-store experience is still valued by most shoppers.