Research Topic

A study of 10,000 U.S. consumers’ attitudes about retail customer service saw Sam’s Club best Amazon.com and dozens of other retailers among a field of 268 companies.

Washington, D.C. – President Obama reportedly wants to raise the maximum salary threshold for overtime eligibility for salaried employees. According to Reuters, Obama has directed the Labor Department to raise the current maximum salary level of $455 per week, which covers about 12% of all hourly employees.

San Francisco -- Guess Inc. saw fourth-quarter profits slide 4% on softer sales in the three-month period.

Net income fell to $69.6 million from $72.5 million, and revenue for the quarter ended Feb. 1 dipped to $768.4 million from $815.1 million. Revenue results still beat Wall Street expectations of $758 million.

Waban, Mass. -- Sam's Club and Amazon.com deliver the best customer experience in the retail industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Sam's Club and Amazon.com continue their reign as the highest-rated retailers for the third straight year, each earning an "excellent" rating.

New York -- The Deloitte Consumer Spending Index remained flat in February 2014, showing only a marginal change. The Index tracks consumer cash flow as an indicator of future consumer spending.

The Index, which comprises four components, tax burden, initial unemployment claims, real wages and real home prices, ticked down slightly to 3.9 from 4.0 last month. Highlights of the Index include:

Tax Burden: The tax rate stayed at 11.8%, consistent with recent months.

San Mateo, Calif. – Six-in-10 (60%) of those who knew about any data breaches at notable retailers, such as Target and Neiman Marcus, hold the merchant responsible for preventing future incidents of a data breach. The “2014 Consumer Reaction to Financial Data Breaches Study” of more than 2,000 adult U.S. consumers from Feedzai and Harris Interactive also found that 43% think nothing is more aggravating than getting credit/debit card data stolen.

New York -- More than half (55%) of consumers want mobile wallets, according to a new survey from payment technology provider VeriFone. This percentage rises to 70% among Millennial consumers.

In addition, VeriFone data shows that 65% of U.S, consumers will continue to use credit and debit as primary payment methods in 2014. Consumers are most likely to use smartphones to small purchases (45%) via smartphone, as opposed to medium (44%) and large (29%) purchases.

Other findings include:

Walmart this week opened its first small format convenience store branded as Walmart To Go in its hometown of Bentonville.