Research Topic

Boston – Six-in-10 (59%) Millennial women make product recommendations to share highly positive or negative consumer experiences. However, according to a new survey of 1,100 American women without children born between 1979 and 1993 by Mom Central Consulting, 50% say that reading a bad review online about a business wouldn’t stop them from shopping/visiting.

The bad weather that hurt Bed Bath & Beyond during the fourth quarter may have abated, but the company’s sales still grew at a slower than expected pace during the first quarter and caused profits to come in toward the low end of expectations.

Toronto – New research from loyalty currency management provider Points shows that offering points and miles for everyday purchases is the most effective means of driving consumer loyalty. Points surveyed more than 1,500 loyalty program members from across North America and found that 83% earn points and miles on everyday purchases.

Boulder, Colo. — Kroger is the highest ranked gasoline retailer for customer satisfaction among American consumers. According to a new study of 5,300 consumers from Market Force Information, Costco and Quik Trip tied for second, Sam’s Club ranked third, and Murphy USA, which operates standalone stations and on-site stations at Walmart Supercenters, was fourth.

Believe it or not (and I can barely believe it myself), the critical back-to-school period at the end of summer is right around the corner. While back-to-school is always big for retailers, this year’s period could be an especially important one, as 2014 has been underwhelming so far.

Rebates for lighting upgrades are alive and well, with rebate organizations having updated their rebate and incentive programs for 2014. Currently, 71% of the country is covered by an active commercial lighting rebate, according to BriteSwitch, Princeton, New Jersey, which helps large national companies take advantage of rebate and incentive programs that exist across the United States and Canada.

Here is a review of major rebate trends from BriteSwitch: 

Amazon’s books editors have chosen their annual list of the 10 best books that have been released since January.

This year, a biography of author John Updike tops the list, and the other nine books span everything from a book on Edward Snowden and the NSA to a fictionalized story of American abolitionist and women’s rights advocate Sarah Grimké.

The overall list is one of 18 that get compiled around this time of year in various categories like cookbooks, audiobooks and others.

The top 10 books of 2014 so far are:

▲ Investing in energy conservation makes business sense: According to ASHRAE, energy is the second highest retailer operating expense. A new white paper by the Retail Leaders Industry Association (RILA) and Schneider Electric notes that recent weather extremes have increased energy costs for retailers, and the trend is expected to continue. Factor in potential electricity price increases in the near future, and increases in energy costs could be significant.