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Survey: Frequency, delight important indicators of customer loyalty
Hackensack, N.J. – Frequency of customer visits and customer delight are crucial indicators of customer loyalty. According to a new survey of 1,000 adult U.S. consumers from branding firm Strativity Group Inc., almost 40% of customers interact with their favorite company at least weekly.
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Register: The Top 100
The Top 100 is Retailing Today’s look at the best retailers in America. We comb through annual reports and regulatory filings to arrive at our annual ranking of the best retailers in America based on annual sales, number of stores, e-commerce capabilities, profitability and operational efficiency. In addition to the annual rankings based on financial and operational metrics, The Top 100 also features:

