Research Topic

Survey: Shoppers use social media for praise more than blame
Social media users would rather post positive feedback to retailers than post a complaint, according to a new survey.

Research from eDigitalResearch reveals that consumers are predominantly using social media as a tool to give positive feedback. Of the 2,000 consumers surveyed who have used social media to contact a brand in the past year, 6% have used social media to send positive feedback about a company compared to 2% who said they have used this touch point to send a complaint.
Walmart expands job training efforts with grant to NRF
Walmart is furthering its $100 million commitment to industry workforce development with a big grant to the NRF Foundation.

An $800,000 grant from Walmart to the NRF Foundation will work with employers to determine the competencies needed in the industry and the potential for a new industry-validated credentialing program to help store and distribution center employees advance their careers.

RILA receives DOE grant to support energy management program

Arlington, Va. – As part of the Department of Energy’s ongoing efforts to increase energy efficiency in buildings across the country, the Retail Industry Leaders Association (RILA) was recently awarded a three-year $750,000 grant to support its Retail Energy Management Program.

RILA was one of eight recipients of the DOE’s total $6 million investment.
Big Lots beats Street with big Q1 performance

Columbus, Ohio – Big Lots Inc. beat Wall Street predictions for profit and revenue with a solid performance in the first quarter of fiscal 2015. Improved gross margin helped Big Lots increase net income by a factor of roughly 10, to $32.21 million from $3.35 million the same period a year earlier.

Net sales slipped 0.1%, staying at roughly $1.28 billion. A reduction in stores offset same-store sales growth of 1.6%.
Small steps toward growth for Big Lots

Big Lots continued to see positive results from the steps it has taken to improve its business in the first quarter, with the retailer posting increases in profit and sales.

Same store sales rose by 1.6% in the first quarter ended May 2, reflecting better performance in its remaining stores, and income from continuing operations jumped by 13% to $32.3 million, producing earnings of $0.60 per share, beating estimates by a penny.
Costco Q3 profit up, sales down

Issaquah, Wash. – Costco Wholesale Corp. reported rising profit in the third quarter of fiscal 2015. But a surging dollar and low gas prices resulted in sluggish sales growth and an unusual same-store sales decline, the company’s first quarterly drop since 2009.

Net income increased 9% to $516 million from $473 million, aided by relatively flat operating expenses.

Total revenue for the quarter, ended May 10, increased 1% to $26.1 million, below Wall Street expectations, from $25.8 million last year.
Signet tops earnings estimates

Hamilton, Bermuda – Signet Jewelers Ltd. topped Wall Street earnings estimates for the first quarter of fiscal 2016. Signet earnings rose 10% to $118.8 million, from $96.6 million the same quarter the previous fiscal year.

Total sales were $1.53 billion, up 45% compared to $1.06 billion. The increase was primarily driven by the addition of the Zale division. Same-store sales increased 3.6%. E-commerce sales were $76.9 million, up 98.7%, with Zale e-commerce sales a major driver.
Express on a roll as Q1 profits, sales top Street

Columbus, Ohio -- Express turned in a strong first quarter performance, with its profits and revenue surpassing Wall Street estimates. The retailer boosted its full-year earnings forecast and also issued second-quarter earnings guidance above analyst projections.

“2015 is off to a strong start,” said David Kornberg, president and CEO. “Our customers responded with enthusiasm to our assortment while we intensified our inventory discipline and scaled back our promotional activity.”
Study: Credit card spending grows

Carpinteria, Calif. – America’s love affair with credit cards continues heating up. According to The Nilson Report, purchase volume at merchants for general purpose-type consumer and commercial credit, debit, and prepaid cards issued in the U.S. totaled $4.91 trillion in 2014, up 8.4% from 2013.

Credit cards increased their market share in purchase volume compared to debit and prepaid cards to 53.59% in 2014, up from 52.95% in 2013.
Chico’s profit meets forecasts but sales miss

Ft. Myers, Fla. -- Chico's FAS Inc. on Wednesday reported that its first-quarter profit dropped 18% amid restructuring charges and lower sales.

The apparel retailer reported a profit of $32.5 million for the period ended, down from $39.9 million in the year-ago period. The results met Wall Street expectations.

Revenue rose 1.7% to $693.3 million in the period, which was short of Street forecasts.

Same-store sales fell 0.1%.
Alibaba overtakes Amazon as ‘most valuable’ global retail brand

London -- The most valuable retail brand in the world lacks physical stores. At least that’s according to the tenth annual BrandZTM Top 100 Most Valuable Global Brands ranking, released by WPP and Millward Brown. Chinese online giant Alibaba took the top spot of the retail, with a brand value of $66.4 billion, overtaking Amazon, at $62.3 billion.
Hibbett comes up short with earnings, revenues

Birmingham, Ala. – Hibbett Sports Inc. cane up short of Wall Street expectations for earnings and revenues in the first quarter of fiscal 2016. Hibbett reported net income of $27.4 million, down 3% from $28.4 million a year earlier.

Increases in store operating, selling and administrative expenses, as well as depreciation and amortization, fueled the decline in profit. Net sales grew 3% to $269.8 million from $261.9 million, while same-store sales dropped 0.9%.