Research Topic

The National Retail Federation and e-digital consultancy FitforCommerce have launched a first-of-its-kind Omnichannel Retail Index to help retailers benchmark against industry best practices.

Retailers who do not offer an option for online or mobile shopping may find their customers opting out. A new survey of U.S. and Canadian consumers from MasterCard, “The Psyche of Shopping,” shows that consumers have purposely chosen not to buy something when a retailer did not have an online payment option (68%), a mobile payment option (19%), or an in-app payment option (14%).

It’s no secret that e-commerce is continuing to grow as a portion of holiday shopping volume. But a newer trend shows that holiday e-commerce growth is shifting away from the desktop channel. According to a new survey from digital promotion platform RetailMeNot Inc., mobile app visits and transactions closed on desktop visits and transactions during the 2014 holiday season. If the trend keeps pace in 2015, mobile visits and transactions will surpass desktop visits and transactions as a holiday e-commerce channel.

What growth there is in the food channel these days is being driven by specialty products and the trend shows no sign of abating.

When it comes to tech companies, millennials place their trust in a well-known e-commerce retailer. A nationwide survey commissioned by the Marketing Executives Networking Group reveals that more than half of millennials age 18-34 indicated they trusted Amazon more than any other major tech company.

Consumers may make merry during the upcoming holiday season, but mobile devices may be less a part of the action than retailers like.

According to a new survey from marketing automation platform provider Bronto Software, only 19% of holiday shoppers plan to purchase from a tablet, and 22% from a smartphone.

Consumers will use mobile devices to search for the best deal: 65% will look for promotions and coupons, 63% will check prices on that store's website and 61% will search for lower prices at another store or site.

As the holidays approach, retailers are hoping the convenience and immediacy of e-commerce will prompt high volumes of online gift purchases.

But according to a new survey of more than 1,000 U.S. consumers from e-gift software provider Loop Commerce, there are some common problems that make consumers hesitate to buy gifts online.

The first in a series of interviews with retail executives who attend SPECS, Chain Store Age’s annual store planning conference.

October will be over in a flash, and with it, all eyes will be on the holiday season, which is measured from Nov. 1 through Dec. 31.

The 2015 retail calendar has several distinctions, as we saw Memorial Day fall on the earliest possible date and Labor Day on the latest possible date. This holiday season, there are 28 days between Thanksgiving (not counting the actual day) and Christmas, which is an average amount for the period separating the two holidays.

The mandate for retailers to accept chip-enabled, EMV-compliant payment cards starts Oct. 1. But how ready an individual retailer is may depend on what type of retailer they are.

At least that’s according to a new study from The Strawhecker Group (TSG), which shows that a leading 69% of shoe stores and 59% of department stores have EMV-ready POS terminals .

On the lower end of the spectrum, 24% of bookstores and 23% of stationery stores have EMV-ready terminals. Previous TSG research shows that 27% of all retailers will be EMV-ready by Oct. 1.