Research Topic

  When it comes for help in stores, shoppers are increasingly going mobile.   That is one of the findings of a survey by Salsify, a product content management platform for distributed commerce, which revaled that 77%  of shoppers use a mobile device while shopping in store.  This compares to just 35%  of shoppers who opt to speak to a salesperson if they have questions about a product.  

Canadian discounter Dollarama is upping its store growth plans—and by a considerable number.   The chain, which operates some 1,000 stores across Canada, has revised its long-term target from 1,400 locations to 1,700.   “This provides Dollarama with several years of additional footprint growth,” stated Neil Rossy, president and CEO, Dollarama, which sells a variety of merchandise at fixed price points up to C$4.00.   

Convenience stores are poised for another strong quarter.    A combination of low gas prices, strong consumer confidence and warmer weather is expected to continue the year’s already strong sales at convenience stores into the second quarter of 2017, according to the results of a survey of c-store owners conducted by NACS.   A full 80% of convenience retailers expect in-store sales to increase this summer compared to last year, and 57% expect their fuel sales to increase compared to last summer.

  A just-released analysis of the U.S. retail sector offers positive news for an industry that has been subject to some gloomy assessments in recent times.   Despite the rash of recent Chapter 11 filings and store closings, the U.S. retail sector as a whole remains incredibly strong and shows no signs of slowing down, according to a report by business intelligence firm Creditsafe USA.  

Retail executives know their industry is going though fundamental and massive change, but that doesn’t mean they are taking action to deal with it.   

Two regional grocers beat all the competition in and out of their category in a survey of customer experiences across 20 different industries.   

Dollarama ended the year with a strong fourth quarter, an increase it credits to higher customer spending.   For the fourth quarter ended January 29, 2017, the Canadian discount retailer’s sales increased by 11.5% to $854.5 million. The chain’s gross margin was 41.4% of sales, compared to 40.8% of sales.  

Having reached a 15-year peak on February, consumer confidence reached a new peak in March, now standing at its highest level in 16 years.   The index's current reading is 125.6, up from 116.1 in February.   “Consumer confidence increased sharply in March to its highest level since December 2000 (Index, 128.6),” said Lynn Franco, director of economic indicators at The Conference Board.