Macerich posts positive Q1 results through FebruaryMacerich put a positive spin on its first-quarter financial results by cutting the period short in reporting some measures. Survey: Retailers have difficulty harnessing customer dataConsumer data is readily available to retailers, but delivering a high-quality customer experience is still challenging. Customer satisfaction stays steady Overall U.S. customer satisfaction held fast in the first quarter of the year even as consumer spending plunged. Study: Consumers ready to buy apparel in-store — but nix try-ons Shoppers are ready to purchase apparel and other non-essential items in stores, but with some major changes compared to pre-pandemic. Imports to see double-digit declines Import volume is expected to stay low even as stores begin to reopen. Survey: Consumers pivot toward e-commerce during COVID-19 A new survey suggests consumers plan to shop online more as they visit brick-and-mortar stores less due to the COVID-19 pandemic. Consumer impulse purchases jump in April Americans spent more on impulse purchases post-pandemic than before the outbreak. Survey: Personalized service keeps customers happy Customer service personalization can boost shopper spending and retention. Discounters see the biggest surge in online grocery shoppers The largest year-over-year percentage-point increases in online grocery shoppers are not occurring at traditional supermarkets. Recovery likely in ‘fits and starts,’ according to NRF chief economist With some governors lifting stay-at-home orders across the country, economic recovery from the COVID-19 pandemic is likely to come gradually and may vary by location. First Previous 213 214 215 216 217 Next Last
