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Consumer Attitudes & Behavior

  • Study: 40% of consumers have negative loyalty program experience

    New York City -- A report released Tuesday by payment system provider ACI Worldwide found that many retail loyalty programs leave consumers feeling underappreciated and many consumers are enrolled in a program they don’t completely understand.

  • DSW makes sales strides

    COLUMBUS, Ohio -- Label-lovers aside, designer shoes -- even discounted designer shoes -- are considered discretionary items by most consumers, and the fact that DSW had such a strong quarter is indeed a good sign that the middle-income consumer is feeling more confident about her economic situation.

  • More good economic news

    NEW YORK -- The Deloitte Consumer Spending Index offered some hope that the economy is improving, however consumer spending not likely to reach pre-recession levels anytime soon. The Index, released Monday, rose in February, driven primarily by the slight improvements in real home prices and initial jobless claims, according to the company.

    The Index attempts to track consumer cash flow as an indicator of future consumer spending.

  • Williams-Sonoma record earnings growth a good economic sign

    SAN FRANCISCO -- In what can only be a sign that the economic health of the country is improving -- at least for for higher-income consumers, Williams-Sonoma announced that net revenues for the fourth quarter of 2010 increased 9.7% to $1.195 billion versus $1.09 billion in the fourth quarter of 2010, including Internet net revenue growth of 27.2% and a comparable-store sales increase of 5.2%.

    Diluted earnings per share on a GAAP basis were $1.05 for the quarter compared with 81 cents for the same period last year.

  • Deloitte spending index rises in February

    New York City -- The Deloitte Consumer Spending Index, released Monday, rose in February, driven primarily by the slight improvements in real home prices and initial jobless claims, according to the company.

    The Index attempts to track consumer cash flow as an indicator of future consumer spending.

  • The boomer woman shopper: She can make your career

    By Stephen Reily, [email protected]

    You have almost certainly read or heard a dozen news stories this year that begin something like this: “The first Baby Boomer is turning 65 in 2011 . . .” 

    If you are a chain store executive, here is the most important point about that fact: You should forget it.

  • February retail sales show biggest gain in four months

    New York — U.S. retail sales rose 1% in February, boosted by job gains, the tax cut and more seasonable temperatures, the Commerce Department reported Friday. It was the highest gain in four months. Sales excluding autos increased 0.7%.

    The 1% increase followed a revised 0.7% rise in January that was more than double the previous estimate, according to Commerce Department figures.

  • Consumer Sentiment Index falls more than estimated to 68.2

    Ann Arbor, Mich. -- A report released Friday by Thomson Reuters/University of Michigan showed that confidence among U.S. consumers fell more than forecast in March, precipitated by a surge in fuel prices.

    The Thomson Reuters/University of Michigan Consumer Sentiment Index fell to 68.2, the lowest in five months, from 77.5 in February. The gauge was projected to decline to 76.3, according to a Bloomberg News survey. The index of expectations plunged to the lowest level since March 2009.
     

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