Consumer Attitudes & Behavior

ICSC: How shoppers spent Thanksgiving holiday weekend
Three-quarters of American adults shopped over the five-day Thanksgiving holiday shopping stretch.
Survey: Most consumers say brands engage in 'greenwashing'
As sustainability becomes increasingly important to the public, the overwhelming majority of consumers believe that brands aren’t being truthful with their environmental claims.

In-store traffic strong throughout Black Friday weekend

After a positive turnout on Black Friday, shopper traffic in stores remained elevated throuhgout the holiday weekend.
Consumers value easy returns; Amazon's policy favored

A large majority of Americans are satisfied with Amazon’s return process overall, which comes with beneficial ripple effects for the e-commerce giant.
NRF: Black Friday had most holiday weekend traffic — online and in-store

A record number of people shopped over the five-day holiday weekend as Black Friday continued its streak as the most popular shopping day of the entire weekend.
Cyber Monday hits new online spending record of $12.4 billion

Once again, online shoppers spent more money on Cyber Monday than on any single day – ever.
How will AI and inflation affect holiday shoppers?

Artificial intelligence (AI) tools don't figure into consumers' holiday shopping plans. But inflation does.
Survey: Consumers — especially older ones — still value in-store shopping

Despite the popularity on online shopping, the in-store experience is still valued by most shoppers.
Retailers’ top holiday staffing issues are…

A new survey reveals the priorities and challenges retailers face in hiring store employees as the holidays approach.
Consumers divided when it comes to hearing in-store holiday music

Nearly half of Americans say that music playing inside of a store impacts their shopping experience.
Adobe: Holiday e-commerce trends up; Cyber Monday set to break records

The first 20 days of the holiday season show stronger-than-expected e-commerce activity, and Cyber Monday is poised to be the biggest online shopping day ever.
Deloitte: Black Friday-Cyber Monday spending will rise 13%

New data indicates retailers will have a lot to be thankful for during the upcoming Black Friday-Cyber Monday (BFCM) shopping events.

Consumer Attitudes & Behavior

ICSC: How shoppers spent Thanksgiving holiday weekend

Survey: Most consumers say brands engage in 'greenwashing'

In-store traffic strong throughout Black Friday weekend

Consumers value easy returns; Amazon's policy favored

NRF: Black Friday had most holiday weekend traffic — online and in-store

Cyber Monday hits new online spending record of $12.4 billion

How will AI and inflation affect holiday shoppers?

Survey: Consumers — especially older ones — still value in-store shopping

Retailers’ top holiday staffing issues are…

Consumers divided when it comes to hearing in-store holiday music

Adobe: Holiday e-commerce trends up; Cyber Monday set to break records

Deloitte: Black Friday-Cyber Monday spending will rise 13%