Consumer Attitudes & Behavior

Shipments of digital signage displays to the retail sector are expected to triple by 2013, according to market research firm iSuppli Corp. That’s encouraging news in an industry that faces an uncertain holiday buying season.

By industry estimates, concrete-slab moisture-related floor-covering failures cost retailers, building owners and contractors more than $1 billion every year. But it’s not just new spaces that present a challenge in this regard. With infill the name of the game in retail development, retailers that open stores in existing spaces also need to be on full alert to the potential for flooring problems.

Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch.

According to shoppers, the ten finalists for customer service, in alphabetical order, are:

By Donna L. Wilson and Kirk D. Jensen

Illustrating the adage that no good deed goes unpunished, retailers offering financially-strapped or credit-challenged consumers the option of layaway are facing criticism and threats of litigation and regulatory scrutiny. 

Washington, D.C. -- Holiday shoppers are expected to spend $155.43 on average for gift cards this season, and total gift-card spending is projected to reach $27.8 billion, according to a survey released Friday by the National Retail Federation.

PHOENIX — Even in a tough economy, consumers are reluctant to cut back spending on their pets, as was made clear by PetSmart's whopping 32% growth in earnings and strong sales performance during the third quarter.

The retailer reported reported earnings of 50 cents per share, up 32% compared with 38 cents per share in the third quarter of 2010. Net income totaled $56 million in the third quarter of 2011, compared with $46 million in the third quarter of 2010.

New York City -- One in four consumers will start their holiday shopping this week, according to a survey of more than 1,000 U.S. consumers conducted this fall by Oracle. The report, “Oracle Holiday Shopping Snapshot 2011,” finds that Black Friday and Cyber Monday still reign supreme when it comes to getting consumers out to shop.

In other findings:

COLUMBUS, Ohio — Limited Brands reported that adjusted earnings per share for the third quarter ended Oct. 29 increased 39% to 25 cents compared with earnings per share of 18 cents for the quarter ended Oct. 30, 2010, which exclude an income tax benefit in 2011 of $16.7 million, or 6 cents per share. Third quarter operating income was $186.1 million compared with operating income of $149.1 million last year, and adjusted net income was $77.6 million compared to net income of $61.3 million last year.