Consumer Attitudes & Behavior

Armonk, N.Y. -- On Tuesday, IBM released its final Benchmark announcement for the 2011 holiday season, detailing a continued strong performance for mobile as well as an overall increase in online spending for December 2011.

According to the report, the U.S. online retail sector delivered 7.5% growth in December 2011 compared to the same period last year. This followed a strong November where both Black Friday 2011 and Cyber Monday 2011 delivered double-digit growth over 2010.

Other key findings of the IBM report included:

New York City -- According to Chain Store Age columnist Jeff Green’s latest editorial, one of the most noteworthy trends of this holiday season was the robust performance of independent retailers.

What could this mean for retail real estate? Click here to read more.

Well, the holidays are finally over and the verdict is in: Retailers reported a 3.5% year-over-year sales increase in December — that’s better than I thought we would see — and a 3.3% increase overall for the season. While slightly more than some analysts anticipated (myself included!), it wasn’t the happiest holiday for everyone. Certain sectors (electronics) and brands (Macy’s, Nordstrom) did better than expected, while others (Target and J.C. Penney) did worse.

BOSTON — Staples is working with Mass Mentoring Partnership, an organization that provides youth mentoring opportunities, to recruit adult mentors for approximately 3,000 youth in its home state of Massachusetts. In addition, the retailer is donating $25,000 to the cause.

Las Vegas -- Sales of consumer electronics fell 5.9% this past holiday season, as smartphones cannibalize sales of standalone gadgets like cameras, camcorders and GPS navigation devices, according to the NPD Group.

Electronics sales, including TVs and PCs, totaled $9.5 billion in the five weeks ending Dec. 24, NPD reported. Camcorder sales fell 43% and sales of digital picture frames were down 38%. GPS units decreased 33%. Television sales were down 4%, bolstered by sales of TVs bigger than 50 inches.

Just in time for the Consumer Electronics Show next week in Las Vegas, Market Research Solutions (MRS) is out with a new report that provides unconventional insights into the 2011 holiday season and outlook for 2012.

The Tampa, Fla.-based research firm surveyed 272 department managers in early December at such retailers as Walmart, Target, Best Buy, HhGregg and dominant regional players to gain a unique perspective on a category of business that is the most dynamic in retail. Among some of the key findings MRS provided exclusively to RetailingToday.com were:

Hampshire, United Kingdom -- The global redemption rate of mobile coupons will average at over 8% by 2016, which represents an eightfold increase over the best paper coupons campaigns, according to a new report from Juniper Research. North American and Western European markets are now beginning to follow the same growth path as the Far East & China and by 2016 there will be over 600 million regular mobile coupon users worldwide.

Matthews, N.C. -- Family Dollar Stores Inc. reported Thursday that its first quarter profit rose 8% to $80.4 million, compared with $74.3 million in the year-ago period.

Sales for the period ended Nov. 26, 2011, rose to $2.15 billion from $2 billion in the year-ago period, missing Wall Street’s expected $2.17 billion in revenue. Same-store sales rose 4.1%.

Minneapolis -- Best Buy Co. reported Friday that December sales were less than the company anticipated, as fewer-than-expected shoppers filled the retailer’s stores over the holiday selling month.

Same-store sales fell 1.2% in December, an improvement from the 4% drop in the same period last year.  Total revenue was flat at $8.4 billion. Its online division shone, recording a 26% rise in revenue for the month.

Despite the lackluster showing in December, Best Buy reaffirmed its annual guidance.

CHICAGO — Investment research firm Morningstar has named the outgoing CEO of Costco Wholesale as its 2011 CEO of the Year, the company said Wednesday.

Costco CEO Jim Sinegal, who retired on New Year's Day, received the recognition for what Morningstar called his "exemplary corporate stewardship, independent thinking" and creating "lasting value for shareholders."