Consumer Attitudes & Behavior

Consumer confidence bounced back in May after a slight decline in April.

Emails helped smartphone performance reach a milestone in the first quarter of 2018.

When it comes to using mobile payment apps, most customers are launching their Starbucks’ mobile app.

Retailers know it is critical for shopping experiences to be seamless and frictionless, yet these experiences are still few and far between.

Expect the malls of 2023 to include new uses and experiences, as retail real estate responds to five major industry and demographic trends over the next five years.

The manual updating of price labels in stores is not only expensive but frought with inconsistencies.

Indoor skydiving and punch-fueled karaoke are surely worthy retail center experiences, but for most retailers the nature of “experientiality” is more elemental.

Retailers that don’t target promotions are leaving profits on the table, and sacrificing customer satisfaction.