Consumer Attitudes & Behavior

Best Buy’s efforts to focus on customer service, which include the roll out of a membership plan for tech support, appears to be resonating with consumers.

Increasing choice and a proliferation of discount grocers are among the biggest threats to grocery retailers around the globe.

Shoppers — particularly younger ones — are warming up to German discount grocer Lidl, which entered the United States market one year ago.

Some metro areas are home to heavy users of retail cards while other locations have a population who use retail cards more sparingly.

Retail factors are no longer solely influencing the shopping journey.

Retailers are making progress when it comes to fighting criminal activity and lowering their shrink rates.

It’s said that retail follows rooftops, so expansion-minded retailers might want to set their sights on Hawaii, Wisconsin, Kansas, and Washington, according to a report from Experian.