Attitudes: Retailers

New York City -- A report released Monday by the National Retail Federation said that retail industry sales growth for 2012 is forecasted at 3.4%, a pace slower than 2011’s 4.7% growth.

Still, said NRF, the retail industry will grow at a rate faster than many other industries.

Walmart’s sharpest critics will acknowledge that much good has come of the company’s sustainability efforts, but there are voices who maintain an inherent conflict exists between saving the planet and a business model based on selling as much low-priced stuff as possible to as many people as possible.

New York City -- Consumer confidence rose more than forecast in January, reaching its highest level in eight months amid signs of an improving labor market.

The Thomson Reuters/University of Michigan preliminary index of consumer sentiment increased to 74 from 69.9 at the end of December. The median estimate in a Bloomberg News survey called for 71.5. The measure has increased 9.9 points in the last two months, the biggest such gain since April-May 2009.

New York City -- Retail companies are experiencing a period of sustained turnover at the top, according to the a new report by Russell Reynolds Associates, which examined turnover and recruitment trends between January 2006 and April 2011 at 81 retail chains headquartered in the United States with annual revenues of $1 billion or more.

The study,” A Perfect Storm: CEO Challenges in Retail,” found that 59% of the retail companies studied experienced a change in CEO leadership during this five-year period. 
In other findings:

New York City -- Kohl's is the recipient of the People’s Pick award in The Harris Poll Customer Relationship Series, conducted by Harris Interactive. The award cognizes the strength of consumers' bonds with mid-tier department stores and reflects the customers' connections and future intentions.

Just in time for the Consumer Electronics Show next week in Las Vegas, Market Research Solutions (MRS) is out with a new report that provides unconventional insights into the 2011 holiday season and outlook for 2012.

The Tampa, Fla.-based research firm surveyed 272 department managers in early December at such retailers as Walmart, Target, Best Buy, Hhgregg and dominant regional players to gain a unique perspective on a category of business that is the most dynamic in retail. Among some of the key findings MRS provided exclusively to RetailingToday.com were:

Columbus, Ohio -- A slowing trend in retail same-store sales leveled out at 3.6% growth in December as shoppers' spending plans firmed up in time for the holidays while remaining value-focused, according to Kantar Retail.

In cultural commentary about the American economy, one company at a time always seems to be the goat. Everything it does is interpreted as evil, according to a recent column by Bloomberg’s Michael Kinsley.

Fort Lauderdale, Fla. -- A survey released Monday by Spherion Staffing Services said that when consumers have a positive customer service experience, they are more likely than ever before to share their opinions than in previous years, especially via social media, online review sites, and with the company itself.

New York City -- Lowe's Home Improvement is facing a backlash in the wake of its decision to stop advertising on a reality show about American Muslims. About 40 local and national Muslim and Arab-American leaders from around the nation are expected to participate Monday evening in a conference call to discuss the decision by the home improvement chain to pull its ads from the cable show "All-American Muslim,” The Detroit News reported.