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Saks earns customer service distinction
NEW YORK — Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up. The company announced that it was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.
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Ross Stores delivers on value proposition
PLEASANTON, Calif. — Ross Stores continues to deliver on consumers' demands for value and delivered a profitable fourth quarter that met Wall Street expectations. The company reported that profit for the quarter ended Jan. 28 rose 19% to $192 million, from $161.8 million last year.
Sales surged almost 12% to $2.4 billion, and same-store sales increased 7%.
For the full year, Ross reported a net income rise of 18% to $657.2 million. Sales increased 9% to $8.6 billion, with same-store sales up 5%.