Loyalty Marketing

An unknown donor brought holiday cheer to some Walmart customers in Pennsylvania.     A mystery person under the name "Santa B" paid off $46,265.59 in layaway items at Walmart’s store in Everett, Pennsylvania, CNBC reported. The amount covered the balances on 149 layaway accounts.    

Consumers’ demand for stylish workout wear no shows on slowing down.        Lululemon Athletica Inc.’s sales rose 13% to $544.4 million, surpassing Wall Street estimates.   Total comparable sales, which includes comparable store sales and direct to consumer, increased by 7%. Same-store sales rose 4%.      Profit in the quarter was 47 cents a share, excluding some items. Analysts estimated 43 cents on average.    

Hoping to lessen the hustle and bustle of the holidays, Sears Holdings and Uber are expanding its Rider Rewards program to 23 new markets.   The service, which launched this fall in New York City and Chicago, enabled Sears Shop Your Way loyalty shoppers to link their memberships to their Uber accounts. Every Uber ride they take earns them $2 in loyalty points.  

PayPal tapped noted designer Jonathan Adler to personalize gift cards for the payment company’s person-to-person (P2P) payment service. Consumers who opt to use the service to give  money to friends and family, can now choose from six exclusive yet customizable digital holiday and generic gifting cards — a move that personalizes their “gift of money,” and adds a chic touch to an often impersonal gift option.  

Domino’s is rewarding loyalty members with a “piece of the pie” — literally.    Starting Dec. 5 through Nov. 2017, all Domino’s Piece of the Pie Rewards members are eligible for a chance to win 10 free shares of Domino's stock, just for being enrolled in the program. Each month, 25 loyalty members will be randomly selected to win 10 shares of stock. They can keep the shares for their own stock portfolio or sell them at market price, the company said.  

More holiday shoppers grabbed Cyber Week deals this year than ever before — and retailers are eager to keep up the momentum.   Consumers set new records for online sales this year across Black Friday and Cyber Monday, marking a 15.7% year-over-year (YoY) increase in transactions compared to online holiday sales last year. However, there is another day contributing to this increase: Bounceback Tuesday — the day following Cyber Monday where advertisers are actively re-engaging shoppers to drive additional sales.  

Both Black Friday and Cyber Monday broke sales records this year, and early promotions could be a key contributor to this success.   Out of more than 400 major retailers that offered promotions via RetailMeNot, 70% started promoting Black Friday deals before Thanksgiving, the savings destination reported in the “RetailMeNot Promotions Index.” The study, which was conducted between Nov. 24 and Nov. 28, is based on responses from 1,500 Americans aged 18 and over.   

Wayfair not only dominated during Cyber Week — it hit a company high.    The pure play home furnishings retailer reported a 52% increase year-over-year in direct retail gross sales (defined as dollars of order intake) for the five-day peak shopping period of Thanksgiving Day through Cyber Monday. The growth rate of total company gross sales was 46% YOY during the same period.