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  • Intense holiday season has begun

    Pervasive online price comparisons, the growing popularity of Amazon.com and intense omnichannel activity can be expected this holiday season, according to new consumer research by Market Track.

  • Holiday shoppers go crazy for free shipping

    Online shoppers will do anything to quality for free shipping-even spend more money.

    Sixty percent of holiday shoppers say they have increased their online spending in the past to qualify for free shipping, according to the 2015 Holiday Shopping Survey from Pitney Bowes. 

  • Report details four ways retailers build customer loyalty

    There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

    According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

  • Coupon printing just got easier

    New York-based coupon publisher News America Marketing, which produces billions of coupons annually in the U.S. and Canada, is making the printing of online coupons easier for consumers.

    News America Marketing is using new coupon printing technology for it SmartSource.com website that allows consumers to print coupons without having to download coupon printing software. The solution was soft-launched in August, and has seen print success improve by rates approaching 100% from the previous solution.

  • Here's the 4 ways retailers build customer loyalty

    There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

    According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

  • Shoppers who work on their fitness get rewards at Sports Authority

    The Sports Authority is teaming up with Under Armour and  MapMyFitness on a ground-breaking new fitness rewards program.

    The retailer says rewards members soon will be able to earn retail rewards for completing activities within the MapMyFitness app.

  • IBM: Email marketing offers big ROI

    Armonk, N.Y. – Although email has reached the point it is often considered a “legacy” technology, email marketing efforts still provide substantial ROI.

  • Food Lion rewards store brand shoppers

    Food Lion is showcasing its redesign of its private label products by offering a special discount to customers who buy its store brands.

    Now through Oct. 6, Food Lion shoppers will receive 25 cents back for every private brand item they purchase, up to $10, through the grocer's "Quarter Back" promotion.

  • Report: Kmart makes holiday purchases easier

    Hoffman Estates, Ill. – Kmart is making getting an advance jump on holiday purchases a little easier this year.

    Company executives told Reuters the retailer started letting customers make no-down-payment layaway purchases for holiday items the week of Aug. 31.

  • Report: Amazon Prime Day impacts back-to-school

    Chicago – The introduction of Amazon Prime Day on July 15 created a new mid-summer e-commerce event that had a profound impact on back-to-school shopping.

    According to a new study from Market Track, Prime Day and the resulting widespread competitive response created a brand new shopping event only two weeks before the peak back-to-school shopping period.

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