Corporate Governance

By Donna L. Wilson and Kirk D. Jensen

Illustrating the adage that no good deed goes unpunished, retailers offering financially-strapped or credit-challenged consumers the option of layaway are facing criticism and threats of litigation and regulatory scrutiny. 

Sam’s Club president and CEO Brian Cornell may have been the last of Walmart’s three divisional presidents to speak on the company’s conference call, but he had the best news to share.

Sam’s produced a 5.7% third-quarter same-store sales increase that was unaided by fuel prices, and Cornell indicated the string of seven consecutive quarters of sequentially increasing comps could be extended in the fourth quarter, with guidance that set 6% as the upper end of the forecast range. 

Walmart gave investors an early Christmas gift earlier this week in the form of a long-awaited third-quarter same-stores sales increase, then ruined the holiday spirit by coming up a penny short of analysts’ earnings estimates.

Let’s not get ahead of ourselves here. That seems to be the message implied in Walmart’s guidance for fourth-quarter same-store sales in a range of flat to up 2%. The company’s comps expectations follow a third-quarter increase of 1.3% that ended a two-year string of negative results, but appear rather muted against the backdrop of talk about the company’s gathering momentum, the effectiveness of strategies and solid positioning for the holidays.

PHOENIX — Even in a tough economy, consumers are reluctant to cut back spending on their pets, as was made clear by PetSmart's whopping 32% growth in earnings and strong sales performance during the third quarter.

The retailer reported reported earnings of 50 cents per share, up 32% compared with 38 cents per share in the third quarter of 2010. Net income totaled $56 million in the third quarter of 2011, compared with $46 million in the third quarter of 2010.

FRAMINGHAM, Mass. and BOSTON — Staples announced that it is working with Gazelle, a consumer electronics recommerce service, to launch an electronics trade-in program. 

Through the program, Staples will accept the trade-in of used electronics from more than 20 product categories regardless of where they were purchased, according to the company. Eligible items that do not have trade-in value can still be sent to Gazelle for free recycling or brought to the nearest Staples store for recycling. 

PLEASANTON, Calif. — Safeway Inc. announced that its stores raised $1 million for the Wounded Warrior Project, an organization that exists to honor and empower military men and women who incurred service-related injuries on or after Sept. 11, 2001.

The money was raised during Veteran's Day weekend by all Safeway, Vons, Pavilions, Dominick's, Randalls, Genuardi's, Tom Thumb and Carrs stores in the United States

Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch.

According to shoppers, the ten finalists for customer service, in alphabetical order, are:

Chicago -- AT&T announced the opening of the AT&T Retail Innovation Center in Arlington Heights, Ill.

The 10,400 sq.-ft. space — more than twice the size of a conventional AT&T store layout — is designed to showcase the company’s most innovative products and serve to gather customers’ feedback on new retail concepts — all designed to help shape the ultimate customer experience across AT&T’s more than 2,300 stores nationwide.

Seattle -- Nordstrom said Friday it will shutter its underperforming University Mall store in Orem, Utah. The 122,000-sq.-ft. store is slated to close on Feb. 24.

The store, which opened March 29, 2002, didn’t perform to company standards, according to Nordstrom.