Corporate Governance

Whatever happened to the customer? It’s a question I’ve been asking myself more and more lately, and one that more than a few national brands should be working harder to answer. At a time when retail is evolving in exciting ways, one of the most disappointing trends over the last several years is a conspicuous (and costly) lack of focus on the customer.

COLUMBUS, Ohio — Following a difficult start to the year, leading branded footwear and accessories retailer DSW has rebounded with an increase in sales that resulted in solid quarterly profit results for the second quarter ended Aug. 3. 

The company reported sales of $562 million for the quarter, up 9.7% from $512 million for the prior-year period. Comparable-store sales increased 4.4% for the quarter on top of the prior-year quarter’s 4.2% increase.

Turns out, malls and grocers were made for each other.

A few years ago, Philadelphia-based Pennsylvania Real Estate Investment Trust (PREIT) renovated Plymouth Meeting Mall in Philadelphia’s northwestern suburbs.

The renovation replaced an old Ikea on the site with a lifestyle component called Plymouth Meeting Mall’s Plaza Shops, which leads customers to the mall entrance.

PREIT brought in a 65,000-sq.-ft. Whole Foods Market as the anchor. 

Bentonville, Ark. – A new Sam’s Club store will open in Glen Carbon, Ill.. on Aug. 29. The store will feature a full-service pharmacy, an optical department and also debut the new Sam's Club Hearing Aid Center, offering technology in hearing aid and personal listening devices with access to a certified audiologist.

The 136,000-sq.-ft. store will use LED lighting, including in the cooler, freezer box doors and jewelry counter that is 70% more efficient than traditional fluorescent lighting.

San Francisco -- Levi’s announced several management changes in an effort to drive innovative product and consumer engagement campaigns around the globe.

Jennifer Sey, the current senior VP of e-commerce, will become the global chief marketing officer for the Levi’s brand.

Vero Beach, Fla. -- Boston Barricade Company was chosen as the exclusive barricade and graphics provider for the grand opening of the Fashion Outlets of Chicago., Rosemont, Ill. The first fully enclosed mall to open in the Chicago-area in over 20 years, the 530,000-sq.-ft. center is developed, owned and operated by AWE Talisman and managed by Macerich, a national mall developer.

New York -- American Dream Meadowlands, the much-delayed shopping and entertainment complex adjacent to Metlife Stadium in East Rutherford, N.J., is close to signing several major retail tenants, according to Crain’s New York.

The complex, originally called Xanadu, was started in 2004, and never completed. It has gone through several changes in ownerships, eventually falling into default. In July, it was acquired by Canadian developer Triple Five Group.

Columbus, Ohio -- DSW Inc. improved upon its results from the second quarter of fiscal 2012 in the second quarter of this fiscal year, reporting increases in net income, sales and same-store sales. The company had net income of $33.7 million, including net after-tax losses and charges, a 15% boost from reported net income of $29.3 million a year earlier.

In addition, net sales rose 9.7% to  $562 million. Same-store sales increased 4.4%.