Corporate Governance

Whatever happened to the customer? It’s a question I’ve been asking myself more and more lately, and one that more than a few national brands should be working harder to answer. At a time when retail is evolving in exciting ways, one of the most disappointing trends over the last several years is a conspicuous (and costly) lack of focus on the customer.

NEW YORK — Mitchell Klipper, CEO of Barnes & Noble’s retail group., has sold off two-thirds of his stock holdings in Barnes & Noble between Aug. 22 and Aug. 26, according to reports. 

An SEC filing indicates that Klipper sold 400,000 of roughly 600,000 shares he held in the company, grossing more than $5.5 million.

Generating revenue through electricity contracts

The U.S. retail and wholesale establishments make up one of the largest sectors of electricity consumption in the nation. And they’re likely to use even more within the next few years, according to the U.S. Energy Information Administration, whose recent annual report indicates that commercial and industrial entities will lead domestic growth in primary energy usage through 2040.

Bentonville, Ark. – A new Sam’s Club store will open in Glen Carbon, Ill.. on Aug. 29. The store will feature a full-service pharmacy, an optical department and also debut the new Sam's Club Hearing Aid Center, offering technology in hearing aid and personal listening devices with access to a certified audiologist.

The 136,000-sq.-ft. store will use LED lighting, including in the cooler, freezer box doors and jewelry counter that is 70% more efficient than traditional fluorescent lighting.

ST. LOUIS — Brown Shoe Company saw a shift in sales to the second quarter from the third quarter which helped deliver net sales of $621.7 million for the second quarter ended Aug. 3, up 10% from $564.9 million last year.

Turns out, malls and grocers were made for each other.

A few years ago, Philadelphia-based Pennsylvania Real Estate Investment Trust (PREIT) renovated Plymouth Meeting Mall in Philadelphia’s northwestern suburbs.

The renovation replaced an old Ikea on the site with a lifestyle component called Plymouth Meeting Mall’s Plaza Shops, which leads customers to the mall entrance.

PREIT brought in a 65,000-sq.-ft. Whole Foods Market as the anchor. 

Vero Beach, Fla. -- Boston Barricade Company was chosen as the exclusive barricade and graphics provider for the grand opening of the Fashion Outlets of Chicago., Rosemont, Ill. The first fully enclosed mall to open in the Chicago-area in over 20 years, the 530,000-sq.-ft. center is developed, owned and operated by AWE Talisman and managed by Macerich, a national mall developer.

San Francisco -- Levi’s announced several management changes in an effort to drive innovative product and consumer engagement campaigns around the globe.

Jennifer Sey, the current senior VP of e-commerce, will become the global chief marketing officer for the Levi’s brand.