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Beyond Sweaters and Ballet Shoes
By Sean Jackson, [email protected]
In recent weeks, there have been some well-publicised examples of retail giants whose financial performance has been severely impacted by breakdowns in the supply chain. As salt in the wound to these behemoths of retail, there are just as many examples of organizations that have exceeded market expectations due to an ability to behave nimbly and respond quickly to changes in consumer demand.
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Kohl’s Department Stores, multiple locations
Kohl’s Department Stores opened 12 new stores nationwide in September, all featuring the chain’s updated store design. Eleven of the stores are smaller format locations, with some 64,000 sq. ft. or less of retail space.
The stores are designed to offer customers a comfortable and inviting shopping environment, with Wi-Fi throughout, updated checkouts and upgraded fitting rooms. Other features include innovative fixtures in cosmetics, expanded, upfront customer service area, in-store Kohl’s Kiosks and electronic signs in all departments.