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Focus on: Slip and Fall
High-traction flooring materials are key in reducing risk
Slip-and-fall accidents in public places, including retail stores, are the leading cause of premise liability injuries and rank among facilities managers' top management issues. And with the elderly particularly vulnerable to falls, the size and scope of the problem is likely to grow in the near future given the aging of the baby boomers.
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IBM experiments with new Customer Service Lab
ARMONK, N.Y. — IBM has opened its Customer Experience Lab in New York with the goal of helping business leaders transform the way customers experience their products, services and brands through the use of mobile, social, cloud and advanced analytics technologies.
IBM scientists and business consultants will co-create with clients to deliver systems that learn and personalize the experiences of each individual customer, identify patterns, preferences and create context from Big Data, and drive scale economics.