Corporate Governance

San Francisco - Customer satisfaction is on the rise globally after more than a year in decline, with the average global customer satisfaction rating reaching 81% in the second quarter of this year. According to the new quarterly Zendesk Benchmark report, this about a 4% increase from an average rating of 78% in the previous quarter and the highest average rating since the first quarter of last year.

New York -- A group of 11 large U.S. retailers that report same-store sales results each month had a generally strong showing in July. However, Thomson Reuters analysis indicates significant discounting helped drive an overall 4.4% increase, more than double the 1.4% same-store sales rise recorded in July of last year.

Fort Worth, Texas — Buxton has announced the roll out of a full suite of retail market analyses in the Canadian marketplace. The company noted that the Canadian retail market has become extremely competitive and will likely see massive retail growth over the next few years. As a new concentration for Buxton, the effort will focus on both U.S. retailers expanding into Canada, and Canadian organizations looking to maximize their footprint in the market.

Minneapolis — Holiday Stationstores has reached an agreement with I-90 Fuel Services to convert 16 of The Gas Stop convenience stores to Holiday Stationstores, expanding the Holiday brand in the South Dakota and Southwestern Minnesota markets.

The Gas Stop stores making the conversion are located in Sioux Falls, Aberdeen, Brandon, Mitchell, Mobridge, Pierre and Volga, South Dakota. The Minnesota stores are in Luverne and Worthington.

New York -- Jones Lang LaSalle has added another financing expert to its growing Capital Markets team in Dallas. Industry veteran Jeff Zickefoose joins has joined the firm as senior VP. He will work with Managing Director Randy Fleisher and the rest of the team to provide strategic services to clients throughout the region.

“Jeff brings nearly 20 years of financial experience and a long track record of originating debt on behalf of leading commercial mortgage debt providers,” said Fleisher.

Houston — Jones Lang LaSalle has announced the closing of the sale of The Shops at Bella Terra, a 308,828-sq.-ft. power center in Houston’s Grand Parkway corridor. The JLL Capital Markets Group also secured acquisition financing with Wells Fargo and additional equity from Heitman on behalf of the buyer, Dunhill Partners

New York -- Jones Lang LaSalle’s Capital Markets group has closed the sale of four prime multifamily properties in the Dallas area on behalf of four separate sellers. The combined sale price exceeded $120 million.

By Ted Vaughan, [email protected]

The year 2012 was the best year for retail IPOs since 2002 — S&P Capital IQ reported seven offerings for the year — and when we released our 2013 IPO Outlook Study earlier this year, 30% of capital markets executives expected initial public offerings (IPOs) in the retail and consumer products space to continue to grow in 2013. Now that we’re well into the second half of the year, how have those expectations fared?

JACKSONVILLE, Fla. — Strong sales in linens, dresses and intimate apparel buoyed Stein Mart’s total sales for the second quarter ended August 3, which increased 3.8% to $290.9 million from $280.4 million for the same quarter last year. 

The company posted a comparable-store sales increase of 6.4% for the quarter. 

ISSAQUAH, Wash. — Costco Wholesale Corporation reported net sales of $7.87 billion for the month of July, the four weeks ended August 4, an increase of 7% from $7.36 billion during the similar period last year.

For the 48 weeks ended August 4, the company reported net sales of $94.91 billion, an increase of 8% from $87.7 billion during the similar period last year.