Corporate Governance

When it comes to return policies, Nordstrom and Forever 21 couldn’t be further apart.

At least that’s according to an annual survey of return policies by GOBankingRates.com. The study rated Nordstrom as offering the best return policies of 2015, with Forever 21 offering the worst.

“Return policies should be a big consideration for holiday shoppers — two-thirds of people return at least one holiday gift,” said Elyssa Kirkham, lead reporter on the GOBankingRates study.

Black Friday may not be what it used to be in the United States, but the tradition has caught on big time across the pond, according to a report by the New York Times.

Black Friday may not be what it used to be in the United States, but the tradition has caught on big time across the pond, according to a report by the New York Times.

The BBC reported that shoppers in different parts of the country experienced gridlock, biting, pinching, punching, kicking and merchandise flying through the air as shoppers leapt over barriers to get their hands on heavily discounted items, the report said.

Several retailers, including Neiman Marcus, had site issues this past Black Friday weekend. Here is some advice from the folks at Dynatrace, an application performance management software company, on the top three things retailers can do when things go bad online.

Specialty cosmetics retailer Urban Decay is making its e-commerce site as accessible as possible to as many customers as possible.

Urban Decay has integrated e-Spirit's FirstSpirit content management system (CMS) with a Demandware e-commerce platform. The CMS allows Urban Decay to manage the proliferation of content, then localize that content for each individual site the retailer operates internationally, through a feature called "UD All Access.” Urban Decay worked with e-commerce services provider OSF Global Services to launch the new feature.

In a new video, Amazon.com is previewing what it calls the future of retail.

Amazon demonstrates a new drone model which will allow delivery of certain items within 30 minutes or less. The drone rises vertically like a helicopter to an altitude of almost 400 feet, and then can fly like a plane for a distance of about 15 miles.

Dunkin’ Donuts has signed a multi-unit store development agreement with a franchise group led by two former NFL players.

The chain said it has signed an agreement with Berliner III to develop 14 new restaurants in St. Louis and two new locations in Kansas City over the next several years. Berliner III is led by NFL greats and former University of Nebraska football players Kris Brown and Zach Wiegert, who have teamed up with David Scott to develop a third market.

How will retailers fare in 2016? Very well, according to experienced market watchers.

“We expect core retail sales to grow 5.3% in 2016,” says Scott Hoyt, senior director of consumer economics for Moody’s Analytics, a research firm based in West Chester, Pa. (Core retail sales exclude volatile revenues from auto sales and gas stations.)

That is notably faster than the 4.2% rate anticipated when 2015 sales are finally tallied. The 2015 experience was, again, slightly better than that the 3.9% growth of 2014.