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Study: Bad odors, dirty restrooms among top five store turn-offs
Retailers who fail to maintain a clean, well-maintained store are putting themselves at a strong competitive disadvantage.
That’s the takeaway from a new survey conducted by Harris Poll for the Cintas Corp., which found that 93% of U.S. adults would not return to a retailer if they experienced some type of issue related to the facility. The top five factors that would turn patrons away from a store were:
• General bad odor – 78%
• Dirty restrooms (e.g., floors, stalls, mirrors, odor) – 66%
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Study: Retailers' payments programs across channels by no means seamless
Omnichannel may be a big industry buzzword, but retailers are still figuring out how to apply it to payments.
According to a new survey of nearly 100 global retailers by PCM Research and electronic payment and banking solution provider ACI Worldwide, “Omnichannel Payments for Merchants: Myth or Reality?” only 21% of respondents have competed an omnichannel payments program.

