Corporate Governance

While digital disruption continues to stymie a good part of the industry, Sam’s Club is using the concept to its advantage.   The company’s VP of omnichannel member communication and innovation, Darshan Gad, and executive VP of operations Don Frieson, teamed up at the “Northwest Arkansas Technology Summit” event last week in Rogers, Ark., to discuss how the chain is using disruption to drive innovation.  

Digital infrastructures are growing more complex, and taking a toll on decision-making.   Eighty percent (80%) of IT operations leaders reported that end-user experience monitoring (EUM) is very important or critical to delivering business outcomes. However, as distributed infrastructures grow in complexity, it is becoming more difficult to provide information needed to make business decisions, according to a study by analyst and consulting firm Enterprise Management Associates (EMA).  

Not only is online shopping a way of life for many shoppers, more and more of them are doing it across borders.   Those are among the findings of the third annual Pitney Bowes Global Online Shopping Survey, in which nearly one-third of consumers reported they make domestic online purchases on a daily or weekly basis. While it's no surprise that consumers frequently make domestic online purchases (94%), more than two-thirds (66%) of these consumers have also made an online purchase from another country in the past year.

Anthropologie’ s experiential retailing concept takes center stage under its new store banner, Anthropologie & Co., with the first-ever location now open in Walnut Creek, Calif.   The 30,000-sq.-ft. store is a visual treat, and features fully decorated showrooms, filled to the brim with custom furniture.   

JLL Income Property Trust has purchased the Kierland Village Center in Scottsdale, Arizona, for $34.5 million. Kierland Village is an upscale development in the Phoenix suburb, which has seen a near 10% rise in population since 2000.   The 118,000-sq.-ft. neighborhood center is anchored by Safeway and houses Walgreens, Einstein Brothers, Pizza Hut, Panda Express, and a UPS Store.   The acquisition is in line with JLL’s current appetite for active, necessity-based centers.  

By the holidays, customers of J Sainsbury Plc will be able to take advantage of more mobile capabilities.   Leveraging its acquisition of the Home Retail Group, which closed last month, Sainsbury will begin adding Argos branches or click-and-collect distribution points inside almost all of its stores, according to a recent Bloomberg article.  

Many retailers could be forgiven for thinking that their biggest challenge – satisfying the changing expectations of a digital-savvy and fickle customer base – just keeps on getting harder.  

Whole Foods Market has received an award for deploying cutting-edge, advanced refrigeration technology.   The grocer received the 2015-2016 “Best of the Best” award from the EPA’s GreenChill Partnership for using an advanced, more environmentally sustainable refrigeration system at its store in Dublin, California.