Corporate Governance

When it comes to customer satisfaction surveys, a convenience store is at the top of the class.    That’s according to a study by Interaction Metrics which finds that retailers are wasting customers’ time — and their own — by conducting critically flawed satisfaction surveys.  

It seems that cybercriminals never sleep no matter where you are in the world. The Information Commissioners Office released data showing that cyberattacks and breaches nearly doubled from 2015 to 2016 in the U.K.   

Tiffany & Co.’s sterling jewel — its flagship on Manhattan’s Fifth Avenue — is feeling the impact of beefed up security and protests at Trump Tower, which is located next door to the store.     Since the election, Tiffany said its flagship, the retailer’s largest location and a tourist magnet, has seen an “adverse effect” and sales softness” compared with the year before and relative to the company’s other U.S. stores. And it sees no quick fix of the problem. 

Connect with retail professionals involved in the planning/design, construction and maintenance of stores and restaurants at Chain Store Age’s annual SPECS show, March 12 -14, 2017, Gaylord Palms, Kissimmee, Florida.    

International Speedway Corporation has announced the signing of GameTime to a lease for a 35,000-sq.-ft. at One Daytona, a mixed-use project rising up across from its historic Daytona International Speedway.   Aside from bowling alleys and arcade games, GameTime locations feature full-service bars and a menu of standard bar fare like pizza, burgers, and sandwiches. This will be the Florida-based chain’s fifth location in its home state.  

The TJX Companies isn’t letting a federal judge’s decision to block the Obama administration rule expanding overtime pay get in the way of its plans to comply with the rule.   

A full-service event design company is extending its brand.   White Lilac has opened its first retail location, a home décor store, at South Coast Plaza, Costa Mesa, Calif. The company specializes in large-scale parties, exclusive weddings, corporate functions, and private parties.     The boutique showcases a whimsical collection of gifts, housewares, accessories, furniture, décor and more inspired by White Lilac event designs for celebrity clients, dignitaries and iconic venues.

Bentley’s Pet Stuff is on the move.   The family-owned retailer, which specializes in the fast-growing segment of natural pet food, will open nine stores in December, with locations in Milwaukee, Colorado, Minneapolis and Chicago.    The new locations include Bayview, Racine, Menomonee Falls, New Berlin, Delafield and Fox Point (all in the Milwaukee area); Stillwater in the Minneapolis area; Greenwood, Colorado; and one in Chicago.