Corporate Governance

Five Design Ideas for Safety
There is little doubt the public’s fear about safety has been heightened. In fact, the news these days is saturated with danger signals. Some people feel the threat of public spaces more acutely than others.
Having been trapped in a building two blocks from ground zero on 9/11, I myself have become hyperaware. I’ve devoted a lot of thought to how we can make shoppers feel more secure in the spaces we design so that they will be drawn to a store, be comfortable staying, and finally, lose themselves in the experience and want to return another day.
Regional grocer deploys mobile emergency communications system
H-E-B is taking steps to keep its employees, customers and food supply safe. The supermarket retailer is modernizing its emergency communications with a software platform from AlertMedia that combines multichannel, two-way messaging and 24/7 monitoring services. The infrastructure consolidates communication channels – such as voice, text, e-mail, social media, and Slack – enabling users to interact with its audience from any mobile device.

Finding a New Outlet

New retailers and new consumers (read: millennials) are discovering value retail, and that means more outlet centers in more locales in more different configurations.
Study: Returns process remains flawed

Retailers’ returns policies are critical factors in consumers' purchasing decisions. But many consumers are far from pleased with their experience. This was revealed in Voxware’s third biennial report, which highlights why consumers return items purchased online or by phone and how their experiences with the returns process affects their future intentions to shop with retailers.
CBRE acquires real estate tech company

CBRE announced it has acquired Floored, a provider of 3-D graphics technology that helps retailers envision build-outs of their commercial space. Its SaaS (Software as a Service) solutions figure to quickly be incorporated into CBRE’s leasing operations.
Fazoli’s Tackles Overtime Head On

With some 2,975 team members in its 123 company-owned restaurants and support center, Fazoli’s, the nation’s largest fast-casual Italian restaurant chain, estimates 210 employees are directly impacted by the Department of Labor’s new overtime rules. CSA spoke with company president and CEO Carl Howard about the chain’s strategy regarding the regulations, which take effect on Dec. 1.
How do you think the new overtime rule will impact your workplace?
Election: Don’t Pop the Cork Yet

In the days and weeks since Election Day, much has been written about the impact results will have on store and restaurant operators. Other than some unease regarding trade and consumer confidence, entry-level employers generally feel optimistic about what might lie ahead with policy changes to taxes, wages and healthcare.
Most employers feel like they had a big “win” election night and in many cases, they may be right. But I think it’s a little early for employers to lace up their shoes for a collective victory lap around the boardroom.
Spotlight on Lighting

LEDs, wireless controls are key to the future of retail lighting solutions
Lighting is fundamental to any retail store, whether for setting a scene and influencing how a brand is perceived or even encouraging shoppers to make a particular purchase. However, if not managed correctly, it can be extremely expensive. In fact, lighting accounts for around 53% of all electricity consumption in a typical retail outlet, according to the U.S. Energy Information Administration.
Coach taps former Saks exec as new finance head

Coach announced the appointment of Kevin G. Wills as CFO, effective no later than March 2017. Wills joins the upscale specialty retailer from AlixPartners LLP, a global business advisory firm, where he has served as managing director and CFO since March 2014.
Expanding North

DLC Management Corp.’s grocery-anchored shopping centers can be found in places such as Dallas; Milwaukee; Columbus, Ohio; and Birmingham, Ala.; but the company has a special stake in the Northeast. In October, DLC closed the biggest deal in its history, acquiring a passel of 16 centers, all but one of them in New York state. Chain Store Age Real Estate Editor Al Urbanski talked with DLC CEO Adam Ifshin and asked him what retailers need to know about the Northeast market.