Strategy

Macy's Inc. is launching a “social purpose” platform to achieve positive societal change that includes commitments to its employees, communities and the planet at large.

Amazon is stepping up efforts to prevent bogus product reviews from being posted on its site.

The Wendy's Company is launching a new franchise recruitment initiative aimed at increasing restaurant ownership among “underrepresented populations.”

We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere.

A third Starbucks location — and the first outside of New York — has voted to unionize.

A new advertising campaign looks to educate Congress and other policymakers on the impact high swipe fees have on consumers, small businesses and the U.S. economy.

Employees at Target stores and distribution centers could see some of the highest wages in the retail industry.

Etsy ended the year with top- and bottom-line results ahead of expectation.