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The Container Store Puts Employees First—Even When Deploying Technology
Not too long ago, I interviewed Christy Parra, who is the logistics director for The Container Store. The interview was for an article on the company’s deployment of a voice-directed picking system in its distribution center. But what struck me throughout our discussion was the context in which Parra framed the new technology: It had as much to do with the employees as it did efficiencies and cost savings.