Strategy

DEERFIELD, Ill. — Walgreens on Monday evening named 25-year veteran Robyn Peters group VP of managed market sales, where she will lead all sales and account management activities in the company’s employer, health systems, health plans, government and small and individual payer segments, along with client retention, expansion programs and sales operations for Walgreens. Peters will report to Jeff Berkowitz, Walgreens SVP pharmaceutical development and market access.

FRAMINGHAM, Mass. — The TJX Companies announced Tuesday that Scott Goldenberg has been promoted to CFO, retaining his EVP title, effective Jan. 29, the beginning of TJX’s fiscal year. Goldenberg will oversee corporate finance for TJX and continue to report to Jeffrey Naylor who had resumed the CFO position in 2009. Naylor will continue as senior EVP, chief administrative officer and also have responsibility for other corporate functions, including Information technology, legal, risk management, and investor relations.

CUPERTINO, Calif. — Apple Monday named a replacement for former retail head Ron Johnson, who left the company last year to become CEO of JCPenney. The company announced that John Browett will join the company as SVP retail, reporting to Apple CEO Tim Cook. Browett comes to Apple from European technology retailer Dixons Retail, where he has been CEO since 2007. Beginning in April, he will be responsible for Apple’s retail strategy and the continued expansion of Apple retail stores around the world, the company said in a press release.

YORK, Pa. — The Bon-Ton Stores announced Tuesday that its board of directors has elected president and CEO Bud Bergren to the additional role of chairman of the board. The board has also accepted Tim Grumbacher’s resignation as executive chairman of the board. Grumbacher remains a director of the company and was named strategic initiatives officer. Additionally, Brendan Hoffman, recently appointed as president and CEO of the company effective Feb. 7, was elected a director of the company. The actions of the board were taken on Jan.

New York City -- A survey released Tuesday by Accenture showed that when it comes to customer loyalty, poor service can cause customers to abandon one company in favor of another.

The Accenture Global Consumer Survey found that 66% of consumers switched companies – including wireless phone, cable and utilities – as a result of poor customer service in 2011, even as their satisfaction with the services provided by those companies rose overall.

Framingham, Mass. -- The TJX Cos. announced Tuesday that Scott Goldenberg has been promoted to CFO, retaining his executive VP title, effective immediately.

Goldenberg will oversee corporate finance for TJX and continue to report to Jeffrey Naylor, who had resumed the CFO position in 2009. Naylor will continue as senior executive VP, chief administrative officer and also have responsibility for other corporate functions, including information technology, legal, risk management and investor relations.

York, Pa. -- Following recent news that Bon-Ton Stores president and CEO Bud Bergren would be stepping down and succeed by former Lord & Taylor CEO Brendan Hoffman, the retailer said Tuesday that, effective Feb. 7, Bergen will become chairman of the board.

Hoffman will become a director of the company. Former executive chairman, who recently resigned that title, will remain on the board as strategic initiatives officer.

Chelmsford, Mass. -- Workforce management solution-provider Kronos Inc. said Tuesday that Wokingham, U.K.-based Sainsbury’s has selected the Kronos solution to control labor costs and improve workforce productivity.

The Kronos solution will manage the time and attendance and scheduling of more than 150,000 associates in more than1,000 locations across the United Kingdom.

Prior to selecting Kronos, Sainsbury’s managed time and attendance and scheduling through a blend of manual and partially automated processes.

Clearwater, Fla. -- Boat retailer MarineMax reported Tuesday that it narrowed its loss in the fiscal first quarter to $4.2 million, from $4.7 million in the year-ago period. The company’s net loss was reduced by $1.4 million related to favorable resolution with a manufacturer whose brands the company no longer carries.

Revenue dipped to $91.8 million for the quarter, from $92.2 million. Same-store sales edged up 2%.

North Plainfield, N.J. -- A survey released Monday by Levin Management Corp., which polled retailers within its 12.5 million-sq.-ft. shopping center portfolio in New Jersey, Pennsylvania and New York, found a general feeling of post-holiday optimism.