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Strategy

  • The 25 people shaping retail’s future are…

    A 12-year-old CEO is among the 25 individuals named to the National Retail Foundation’s 2017 List of People Shaping Retail’s Future.    Mikaila Ulmer, founder and CEO of Me & The Bees Lemonade http://gala.nrf.com/the-list-2017#MIKAILA-ULMER, is the youngest of the list’s honorees, all of whom will be recognized at the NRF Foundation Gala on January 15 during the NRF Big Show in New York City.  

  • Study: Returns process remains flawed

    Retailers’ returns policies are critical factors in consumers' purchasing decisions. But many consumers are far from pleased with their experience.    This was revealed in Voxware’s third biennial report, which highlights why consumers return items purchased online or by phone and how their experiences with the returns process affects their future intentions to shop with retailers.  

  • Sears gets another lifeline from CEO — this time backed with real estate

    For the second time in a week, Sears Holdings Corp. is borrowing money from the hedge fund of its CEO.   The embattled retailer has entered into a $500 million secured loan facility (maturing in July 2020) with ESL Investments, the hedge fund controlled by Sears chairman and CEO Edward Lampert. Of the total, $321 million was funded immediately, and an additional $179 million may be drawn in the future.  

  • HEIGHTENED SECURITY

    Preparedness is key for mall owners, retailers

    “Just wanting to make sure, No. 1, it is a safe environment; and No. 2, everyone knows it is a safe environment.”

    That was the comment Mark Peterson made to a local news station in Rockford, Ill., regarding his top priorities after undergoing what could easily qualify as every mall manager’s biggest nightmare.

  • Disruption Heads Up NRF’s Big Show

    As digital disruptors continue to alter retail operations, brands are working to harness these emerging innovations to drive engagement among shoppers and employees. Look for the National Retail Federation’s upcoming 106th annual convention to educate attendees on these and other critical business strategies.

  • Five Design Ideas for Safety

    There is little doubt the public’s fear about safety has been heightened. In fact, the news these days is saturated with danger signals. Some people feel the threat of public spaces more acutely than others.

    Having been trapped in a building two blocks from ground zero on 9/11, I myself have become hyperaware. I’ve devoted a lot of thought to how we can make shoppers feel more secure in the spaces we design so that they will be drawn to a store, be comfortable staying, and finally, lose themselves in the experience and want to return another day.

  • Coach taps former Saks exec as new finance head

    Coach announced the appointment of Kevin G. Wills as CFO, effective no later than March 2017.   Wills joins the upscale specialty retailer from AlixPartners LLP, a global business advisory firm, where he has served as managing director and CFO since March 2014.    

  • Finding a New Outlet

    New retailers and new consumers (read: millennials) are discovering value retail, and that means more outlet centers in more locales in more different configurations.

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