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Study: Returns process remains flawed
Retailers’ returns policies are critical factors in consumers' purchasing decisions. But many consumers are far from pleased with their experience. This was revealed in Voxware’s third biennial report, which highlights why consumers return items purchased online or by phone and how their experiences with the returns process affects their future intentions to shop with retailers. -
Sears gets another lifeline from CEO — this time backed with real estate
For the second time in a week, Sears Holdings Corp. is borrowing money from the hedge fund of its CEO. The embattled retailer has entered into a $500 million secured loan facility (maturing in July 2020) with ESL Investments, the hedge fund controlled by Sears chairman and CEO Edward Lampert. Of the total, $321 million was funded immediately, and an additional $179 million may be drawn in the future.

