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Capitol Hill veteran joins RILA’s government affairs team
The Retail Industry Leaders Association (RILA) has named Even Armstrong as VP of government affairs, effective Aug. 1. Armstrong will lead advocacy efforts related to workforce and employment issues before Congress and federal agencies, including the Department of Labor (DOL), the EEOC and NLRB. -
Forget ‘Art or Science.’ Workforce Management is About Profit
While consultants have argued for decades that workforce management (WFM) is a mixture of art and science, it is neither. It comes down to profit and applying practical – not over-engineered – workforce management practices that enable higher performing retail operations.

