Handing belligerent customers – with better customer serviceWe’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere. Wendy’s in new franchise initiative to attract underrepresented populationsThe Wendy's Company is launching a new franchise recruitment initiative aimed at increasing restaurant ownership among “underrepresented populations.” ADA lawsuit filings at all-time high California, New York, and Florida continue to lead the nation in suits filed. Bath & Body Works CEO to step down; Q4 sales rise 11% In a move that caught the industry by surprise, the chief executive of Bath & Body Works is leaving in May. NRF stresses urgency with West Coast port contract negotiations The National Retail Federation is hoping to head off a potential future threat to the supply chain. Brookshire Brothers to pay $1.3 million in slip-and-fall lawsuit A jury has returned one of the largest verdicts of its kind in Orange County, Texas. TJX Q4 sales, earnings miss amid higher costs The TJX Cos.’s fourth-quarter net sales rose 27%, led once again by a strong showing from its Home Goods banner. Home Depot Q4 beat estimates as sales jump 11% The Home Depot reported another strong quarter and forecast continued sales growth in its new fiscal year. Retail group calls for pause of OSHA mask enforcement pending CDC update Varied guidance from the CDC and state and local health departments is putting retailers in a difficult position. CSA Exclusive: Kroger reaps benefits of mobile employee engagement The Kroger Co. is expanding how it leverages its “Fresh Start” employee app and workforce management solution. First Previous 120 121 122 123 124 Next Last
